IT Service Desk Analyst Job in Hampshire - GCS Recruitment
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IT Service Desk Analyst

Up to £100 per day
Apply2019-06-12 16:49:182019-06-25GCS Recruitment

IT Service Desk Analyst

Date posted: June 12, 2019
Up to £100 per day
Hampshire, South East
Freelance/Contract
Job description

Roles and Responsibilities:

  • Providing support in the form of Remote Technologies, Telephone and Email.
  • Providing support for software and hardware technologies.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly
  • Ability to meet deadlines of new projects assigned to the Service Desk

Desired skills:

  • Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange
  • Experience of using call management software
  • Experience of working in a service desk environment
  • Excellent telephone manner and customer service
  • Ability to cope under pressure

GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.

Reference: JGITSU12_1560354557

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