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Service Desk Technical/Applications Support Engineer

£29000.00 - £37000.00 per annum + based on experience
Apply2019-09-12 14:25:442020-05-04GCS Recruitment
HomeJobsService Desk Technical/Applications Support Engineer
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Service Desk Technical/Applications Support Engineer

Date posted: September 12, 2019
£29000.00 - £37000.00 per annum + based on experience
Surrey, South East
Job description

Title negotiable - 'Application Support Manager', 'Technical Support Engineer' or similar

Salary range: £29,000 - £37,000

Based in office in Tadworth

Day-to-day management of the Service Desk using Atlassian Jira, our company specific software suite and provide hands on technical fault/issue resolution for customers by phone.

You will learn a technically complex product range including electronic devices, networking solutions and software products designed in-house by us.

Take initiative to provide excellent customer support to customers and genuinely go the extra mile for people.

Experience we are looking for in you:

  • Background in technical support, 1st/2nd/3rd line support, application support of any other service/help desk based customer facing position requiring the use of a ticketing management system
  • Ideally a basic education or degree on computer science, electronics or any other form of engineering, or alternatively at least an interest in IT and electronics with solid work experience in a similar role
  • Experience with JIRA helpdesk tools or similar
  • Excellent phone manner and communication ability
  • Friendly and looking for an enjoyable team atmosphere

For full job details please reach out directly to Michael L at GCS Recruitment - Milton Keynes office.

01908 920 675 /

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Reference: 14785MLU_1568294743

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