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E-Commerce Sales Support - Southampton

Apply2019-09-17 08:29:252019-10-27GCS Recruitment

E-Commerce Sales Support - Southampton

Date posted: September 17, 2019
£0.00 - £32000.00 per annum
Hampshire, South East
Permanent
Job description

E-Commerce Sales Support role requires talented and competitive individuals that thrives in a real time online customer service and direct sales role. This position will play a fundamental role in achieving our ambitious customer acquisition as well as best in class online user experience, resulting in achieving our overall numerical growth objectives for digital business unit. The E-commerce Sales Support team members will also provide strategic insights on enhancements needed to improve the online customer experience and ultimately increase revenue.

ESSENTIAL TASKS AND RESPONSIBILITIES

* Monitor, respond and resolve all online customer service issues
* Manage all online Quotes submitted enter Price & Delivery requests
* Follow-up on Quotes and work to close quotes online
* Proactive new customer acquisition: Quote follow-up, accounts w/no activity, 1st invoice, Tech Support, Webchat, Contact Us, in-bound lead follow-up…
* Proactive customer retention activities: reactivation campaigns
* Coordinate lead conversion and promo campaigns with Marketing
* Coordinate with IT and Marketing on break/fixes needed and enhancements
* Develop and manage reporting on agreed upon metrics - weekly, monthly…
* Work within E-Commerce team to achieve overall key objectives - Numerical -Image - Broadening.


EDUCATION & EXPERIENCE (Needed/desired for this Position)
* BA/BS degree or equivalent
* Strong Customer service with sales aptitude - experience in both areas a +.
* Experience working in an e-Commerce environment preferred - web/online "savviness" key!!
* Experience working with an ERP system
* Experience working with NetSuite or similar CRM
* Experience working with marketing automation platform , e.g. Hubspot
* Ideally, experience with web analytics tools, e.g. Google Analytics

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Reference: 14801LHA_1568705365

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