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Application/Software Support Analyst - SQL, IIS, Scripts

£20000 - £25000 per annum + Excellent Benefits & Bonus
Apply2019-11-15 12:19:042019-12-31GCS Recruitment
HomeJobsApplication/Software Support Analyst - SQL, IIS, Scripts
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Application/Software Support Analyst - SQL, IIS, Scripts

Date posted: November 15, 2019
£20000 - £25000 per annum + Excellent Benefits & Bonus
Reading, Thames Valley
Job description

Software/App Support Analyst

Helpdesk, SQL, IIS, TSQL Scripts, CRM, Troubleshooting,

Salary: £20,000 - £24,000 + Excellent Benefits & Training.

Location: Reading, Berkshire.

I am currently seeking an experience, enthusiastic and customer eccentric Helpdesk Engineer (preferably from a Software/Application support background) - You will need to have had prior business/application support experience supporting external customers and preferably exposure to some of the technologies involved with the software (listed in key skills) with an emphasis on SQL server/database admin, server and client O/S, basic network troubleshooting and IIS.

Day-to-Day Duties:

  • Providing telephone and email support to external customers and colleagues providing an excellent level of service
  • Ensuring that the CRM (Salesforce) system is updated in a timely manner so that the status of logged calls can be monitored, and problem reporting can be done effectively. This includes recording time taken to complete calls and the details of actions performed to troubleshoot/resolve support calls
  • To be proactive in identifying areas for improvement and bringing these ideas to the attention of the relevant people and to assist in the development of the Service Desk procedures and knowledge base
  • Documenting software features and business processes for use as knowledge base articles or customer fact sheets
  • Participating in testing of new releases of products


  • Strong Helpdesk & 1st Line Support or Server Support experience
  • Knowledge of SQL Server, Server 2003 and 2008 and Terminal Services (RDP) as well as PC/client Operating Systems is all an advantage
  • Windows server shares and permissions
  • Windows networking troubleshooting - Firewalls, DNS, DHCP & TCP/IP


  • IIS
  • Crystal Reports
  • SQL Server and basic T-SQL queries
  • Accounting Systems including, but not limited to, Sage Line 50, Sage 200, QuickBooks, Salesforce, Pegasus Opera, Exchequer and Access Dimensions
  • Languages: German (Extremely Desirable)

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Reference: AppSuppRead_1573820342

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