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Network Engineer - Second Line/2nd Line/Level 2

Apply2019-11-27 14:26:282020-01-24GCS Recruitment

Network Engineer - Second Line/2nd Line/Level 2

Date posted: November 27, 2019
£20000 - £28000 per annum
Job description

Role: Network Engineer - Second Line/2nd Line/Level 2/Tier 2
Location: Birmingham

Salary: £20,000 - £28,000


I'm currently working with a well established Network Service provider who have a number of their own bespoke Network Operation Centres across the UK to find Network Engineers to join the Birmingham based team,

You'll be working in the bespoke Network Security Operations centre that runs on a Linux/Windows OS but having experience working with Linux is just preferred and not essential. The manager is happy to provide training and exposure on the operating system to new employees.

In this role the manager will also give you exposure/training on various networking technologies/vendors as well as certification and progression opportunities to hardworking/motivated people.

Previous experience in a Network focused support role will put you at an advantage when applying for this position.

We are looking for people with Skills/Experience in any of the areas below:

  • Linux - Any flavour/version
  • Juniper
  • Cisco
  • Checkpoint
  • DNS
  • VOIP
  • Holding a Cisco/Juniper/Networking vendor certification will put you at an advantage when applying but isn't an essential requirement

Some of your key Responsibilities in this role will include:

  • Provide a specific escalation route for issues experienced by our customers.
  • Provide Support across the service desk to ensure that technical skills are shared with colleagues which will assist in providing an exceptional customer experience.
  • In the event of a major service outage liaise with any relevant departments and undertake emergency fault diagnostics to resolve all issues.
  • Proactively monitor the connectivity solutions to ensure events are captured and resolved prior to them becoming an incident.
  • Assisting customers with difficult bugs/issues and suggest immediate action to prevent damage and to provide restoration of services.

The company have excellent staff retention numbers and are able to provide endless amounts of training and progression opportunities for those that are motivated and keen to learn/progress.

If you're interested and would like some more information please click apply now or send your most up-to-date CV and contact details to or click apply now. Upon doing so I'll be happy to discuss the full details of the role with you and send over the job spec and company information.

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Reference: NETL2BIR_1574864788

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