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Service Designer - HCI

£400 - £425 per day
Start Date: ASAP
Apply2020-01-21 11:51:312020-11-02GCS Recruitment

Service Designer - HCI

Date posted: January 21, 2020
£400 - £425 per day
Any, London
Freelance/Contract
Job description

Service Designer - HCI
Day Rate: £400 - £425
Length: 12 Months
Location: London

Job Role & Responsibilities:

My Client is seeking a technically literate, highly motivated Service Designer to support the Lead Service Designer in documenting current and future service experiences across their product/service landscape, defining new service design proposals, identifying areas for potential optimisation and improvement with existing services

Main responsibilities

  • Support operational and logistical delivery of service research and design
  • Deliver clear visual representations of current and future service environments, highlighting customer pain-points, potential areas for added customer value, and other business-customer interactions
  • Liaise between the Experience Design team and other functional teams, maintaining regular communication with key stakeholders to support continuous improvement and mitigate risk
  • Undertake and participate in a wide range of qualitative research, to inform the design of optimal educational experiences
  • Develop vibrant and engaging service proposals that engage new, potential and existing users
  • Socialise service design artefacts with Marketing and Technology stakeholders
  • Specify and explain service experiences to software development teams, to inform and oversee the implementation of your proposals
  • Rationalise and articulate feedback arising from research, to explain and contextualise the implied design recommendations for Product Owners, stakeholders and peers

GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.

Reference: 8496/DM_1579607491

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