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Senior Support Desk Analyst/ 1st Line Support

Apply2020-03-25 18:17:302021-03-10GCS Recruitment

Senior Support Desk Analyst/ 1st Line Support

Date posted: March 25, 2020
£15.00 - £15.27 per hour
Any, South East
Freelance/Contract
Job description

Senior Service Desk Technical Support Analyst - Milton Keynes

An exciting opportunity has arisen for an IT Service Desk Analyst to provide technical support within a global insurance company in Milton Keynes, the role will be offered on an initial 6 month contract.

Position Overview;

  • This role affects colleagues of all levels, in all of our companies, in every region of the world.
  • Being the first point of contact on any technology-related process, application or device, you will be providing first-level technical phone support by diagnosing, reporting and resolving or correcting hardware and software problems.
  • You will manage all aspects of the Installing, maintaining and troubleshooting hardware and software according to company standards - re-configuring existing systems or performing system upgrades as required.
  • This will require monitoring and escalating issues until resolution, closure or handoff to a specialised support team.

Key Responsibilities;

  • Provides Service Desk Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems.
  • Installs, maintains and troubleshoots hardware and software according to company standards - re-configures existing systems and/or performs system upgrades as required
  • Logs all issues with appropriate documentation as requested
  • Route calls to appropriate support teams as per described troubleshooting steps
  • Monitor and escalate issues until resolution, closure or the appropriate group has accepted
  • Maintain current knowledge of support knowledge provided through training and the Knowledge BaseSkills and Experience
  • Experience of working within a similar capacity for a Service Desk / Call Centre.
  • Technical Troubleshooting experience.
  • Familiar with a variety of the field's concepts, practices, and procedures

GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.

Reference: RGSD_1585160249

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