Apply0saved jobsaved jobsViewView all
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential

+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
AnalyticsWe employ Google Analytics as third party analytics services. This helps us analyse how users interact with our website and to identify patterns. Google Analytics IP address anonymization is also employed, which means we do not store any personal information. This stops individual user identification and re-marketing activities.
essential


Show purposes

Srvice Desk Engineer/Analyst

Apply2020-05-19 13:52:212021-05-06GCS Recruitment

Srvice Desk Engineer/Analyst

Date posted: May 19, 2020
£26000 - £27000 per annum
Wiltshire, South West
Freelance/Contract
Job description

My client has an exciting opportunity for an experienced, service desk engineer to join their team. You will be primarily working on our busy service desk, answering queries via phone, email & instant message from our end users. As a service desk analyst, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work individually and as part of a team.

The person

You will have at least two years in a service desk role, with experience in working ticket queues, SLA, and be focused on customers experience. You can speak confidently to both technical and business users and translate customer requirements into solutions. You are keen to learn new skills and products with a genuine passion for technology.

Experience required:

  • Proven work experience on a Service desk
  • Hands on experience with service desk and remote-control software
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • Experience with Office 365, Active directory, Windows 10, Apple product & HP laptops.
  • Basic networking skills (DHCP / DNS) - Routers, firewalls & Switches
  • Microsoft Licensing knowledge

For immediate consideration please forward your most up o date CV.

GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.

Reference: SERV/DESK01_1589892739

Recommended jobs

1st/2nd Line Support Engineer

£20000 - £27000 per annum
South West, Wiltshire
Freelance/Contract
Technical Support Engineer - 1st/2nd Line Windows, VMware, Hyper-V, O365, Active Directory, Exchange, ITIL, Networking Salary: £20,000 - £28,000Location: Chippenham I'm currently seeking a technical...

1st/2nd Line Support Engineer

£20000 - £28000 per annum
South West, Wiltshire
Freelance/Contract
Technical Support Engineer - 1st/2nd Line Windows, VMware, Hyper-V, O365, Active Directory, Exchange, ITIL, Networking Salary: £20,000 - £28,000Location: Chippenham I'm currently seeking a technical...

1st/2nd Line Support Engineer

£20000 - £26000 per annum
South West, Wiltshire
Freelance/Contract
First Line Support Engineer Salary: £20,000 - £26,000Location: ChippenhamI'm currently seeking a technically literate, highly motivated support engineer with excellent communication skills. You will...
View allJob search
1