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1st/2nd line support Engineer

Apply2020-07-28 18:05:242021-07-17GCS Recruitment

1st/2nd line support Engineer

Date posted: July 28, 2020
£23000 - £29000 per annum
Hertfordshire, East
Job description

1st/2nd line support Engineer- Watford - Permanent - 23-28k

I am looking for someone who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team as a 1st/2nd Line Service Desk Engineer. T

his is the perfect opportunity for a talented individual to join a fast-growing Managed Services Provider, working on the latest technologies.


  • Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail
  • Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress
  • Accurately log incidents by categorising and prioritising them in line with service operations procedures
  • Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution
  • Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks


  • Firewalls
  • Network routing and switching
  • Office 365
  • Enterprise Mobility & Security including Intune and Azure AD
  • Wireless Networking
  • Azure
  • Active Directory
  • Exchange and Exchange Online
  • Teams
  • SharePoint
  • Anti-Virus technologies including Bitdefender

If you are interested please apply.

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Reference: LKEN1_1595955924

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