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IT Supplier/Vendor Relationship Manager

£55000 - £66000 per annum + including Car
Apply2020-11-18 14:14:522021-11-03GCS Recruitment

IT Supplier/Vendor Relationship Manager

Date posted: November 18, 2020
£55000 - £66000 per annum + including Car
Surrey, South East
Job description

Role: IT Supplier Relationship Manager

Location: Farnham

Salary £55,000 - £60,000 + Car allowance (£6,000)

I'm currently working with an Automotive company who have over 20 sites across the UK/EU to find an IT Supplier Relationship Manager to join the business

In this role you'll report to the Head of Service Delivery and be based in the Farnham office, A key part of the role is to work closely with the IT Leadership team in supporting a service model that unifies the IT management teams enabling them to deliver highly available, fit for purpose, business aligned and value for money IT services.

Other key parts include coordination of multiple work streams, management of technology suppliers and partner relationships, supplier governance, facilitation of new initiatives, and input into sourcing decisions. You'll also manage all activities related to SLAs and contracts.

As an IT supplier focal point, you will be expected to drive forward and own the IT supplier management agenda to ensure that the right capabilities and suppliers are in place to support the IT customers and services. You'll need to demonstrate in-depth experience with supplier management in a multi-vendor IT environment. With applying for this role you also need to have experience in successfully managing policies, performance, vendor risk, relationships, contracts including negotiations, and issue and dispute resolution.

In this role some of your key responsibilities will include:

  • Define and execute on strategies to drive performance, including quality, customer satisfaction and cost in partnership.
  • Drive continuous improvement through effective feedback processes to address policy, product, tooling challenges from stakeholders.
  • To be hands-on and technically minded in effectively dealing with IT supplier requests, problems and changes & improvements.
  • To work closely and proactively with our group IT service functions to ensure we are joined up in managing IT events and implementing new solutions.
  • Identification, management and resolution of service gaps, risks and poor performance.
  • Attendance at key service and business meetings such as the Change Advisory Board (CAB), Daily IT operations meetings.
  • Foster a strong partnership between finance and budget holders to provide analysis, challenge and insight on finance matters and strategies - help to proactively address areas that may not have been previously considered.
  • Support the procurement of new services (Tender process, negotiating with suppliers, drafting contracts and schedules.
  • Transforming the engagement of existing IT supplier relationships to establish a partnership approach to deliver seamless services.
  • Day-to-day performance of suppliers providing IT Services.
  • Production and presentation of the monthly IT supplier management report covering achievements, supplier management, service health, capacity and performance.
  • To be seen as a service expert on IT supplier management.
  • Responsible for the day-to-day performance of suppliers providing IT Services.
  • Review all existing IT contracts and services and working through renewals.
  • Support the procurement of new services (tender process, negotiating with suppliers, drafting contracts and schedules).
  • Responsible for transforming the engagement of existing IT Supplier relationships to establish a partnership approach to deliver seamless service.
  • Responsible for defining service level agreements (SLA's) related to contracted services.
  • Undertake service review meetings with all suppliers to ensure customer satisfaction and SLAs are achieved and maintained.
  • Ownership for delivering a robust governance structure, aligned to the contractual commitments with IT suppliers, and encouraging appropriate innovation and development.
  • Conducts formal assessment of IT supplier's performance and act as the primary communication channel ensuring consistent and appropriate communication for supplier related enquiries and issues.

The key skills/experience the ideal candidate will hold includes

  • A strong track record of supplier management, including contract management and relationship management.
  • Strong stakeholder management skills.
  • An ability to prioritise in a demanding and challenging workload.
  • An enthusiasm to establish/maintain an industry awareness of trends in supplier management.
  • Able to problem solve and facilitate solutions to disagreements.
  • Skills and knowledge of SNOW.
  • A self-motivated, hands-on, people focused supplier manager who can drive lasting change through effective communication, both written and verbal.
  • Managed services and cloud based supplier management experience.
  • Experience with negotiating contracts and maximising the value returned to IT.
  • Experience working with multiple internal stakeholders up to and including C-Level.
  • Experience working with Agile-based frameworks.
  • Maintain a structured supplier performance management framework across the technology supplier portfolio.
  • Exit strategy experience and outsourcing exposure.
  • Maximise the value from Tier 1 suppliers through effective operational governance of contracts.
  • Monitor and improve customer satisfaction, service performance quality, costs, and risks.

If you're interested and would like some more information please click apply now or send your most up-to-date CV and contact details to ben.prince@gcsrecruitment.com.

Upon doing so I'll be happy to discuss the full details of the role with you and send over the job spec and company information.

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Reference: SPMF22_1605708896

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