An exciting opportunity has arisen for an experienced IT Technical Support Analyst to join one of our clients on their busy service desk environment.

You will be the first point of contact relating to all IT related incidents, and help to resolve tickets vi a phone and chat software.

Responsibilities:

• Installs, maintains and troubleshoots hardware and software according to company standards.
• Logs all issues with appropriate documentation as requested.
• Escalate route calls and tickets to the relevant support teams.
• Monitor and escalate issues until resolution, closure or the appropriate group has accepted.
• Maintain current knowledge of support knowledge provided through training and the Knowledge Base.

Experience:

• Experience of working within a similar capacity for a Service Desk.
• Technical Troubleshooting experience.
• Must have excellent verbal and written communication skills

GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.