We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionThese cookies allow the website to keep track of the pages you visit, so that you don’t have to repeatedly enter the same information during one session, or on each new visit.
essential

+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
AnalyticsWe employ Google Analytics as third party analytics services. This helps us analyse how users interact with our website and to identify patterns. Google Analytics IP address anonymization is also employed, which means we do not store any personal information. This stops individual user identification and re-marketing activities.
essential


Show purposes
Apply0saved jobsaved jobsViewView all

Knowledge & Onboarding Analyst

Apply2020-11-30 13:15:522021-10-08GCS Recruitment

Knowledge & Onboarding Analyst

Date posted: November 30, 2020
£127 - £128 per day
Any, South East
Freelance/Contract
Job description

KNOWLEDGE AND ONBOARDING ANALYST

A globally leading Insurance company are on the market for a Knowledge and Onboarding Analyst!

  • 6-12 month contract
  • Remote working for the foreseeable (office in Milton Keynes)
  • £128 per day (PAYE)

As a Knowledge and Onboarding Analyst you will play an integral role within the business affecting all levels of colleagues & stakeholders in every region.

ROLE

Your core responsibility is to represent the Service Desk, managing stakeholder expectations and performing the necessary tasks to ensure successful onboarding and Service Desk support readiness for any new services or applications.

  • Operating as a Knowledge Manager for Projects & Onboarding, Training, Knowledge Base, Process Management and Ticket Reviews.
  • Managing Knowledge Base (KB) through article creation, deletion, and modification based on product onboarding and lifecycles.
  • Conduct Analyst new hire training & continuous training
  • Help define the most efficient and effective support processes, offering solutions to project teams/stakeholders where necessary
  • Handling project and onboarding requests, coordinating tasks, drafting communications, and providing status updates to ensure the Service Desk is ready to provide support ahead of go-live date.
  • Occasional Service Desk support by diagnosing, reporting and resolving or correcting hardware and software problems (installation, maintenance, troubleshooting etc.)

SKILLS REQUIRED

The ideally Knowledge and Onboarding Analyst would have:

  • Service Desk / Call Centre experience
  • Client Onboarding experience
  • Technical Troubleshooting experience
  • Familiar with a variety of the field's concepts, practices, and procedures
  • Able to liaise with stakeholders at all levels

WHAT NEXT…

If you have a background in Client Onboarding and the above role takes your interest, please hit apply ASAP!

GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.

Reference: KOB3948_1606742155

Recommended jobs

Project Manager - Software Delivery - £50,000-£70,000

£50000 - £75000 per annum
South East, Any
Permanent
Project Manager - Software Delivery - £50,000-£70,000South East - Remote Providing innovative software solutions and consultancy services, my client is looking for a mid-senior level PM to join the...

Project Manager - Online Gaming / Betting

£30000 - £60000 per annum + Benefits
London, Any
Permanent
Project Manager - Agile / Scrum / JiraOnline Gaming / BettingRemote / LondonDescription of Job Responsibilities:You will deliver projects across their lifecycle, including project planning, discovery,...

Project Coordinator

£25 - £28 per hour + plus holiday and pension
London, Any
Freelance/Contract
Project Coordinator An exciting opportunity has arisen for an experienced Project Coordinator to join a global organisation for an initial 6 month contract. The role will be remote until July next yea...
View allJob search
1