We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionThese cookies allow the website to keep track of the pages you visit, so that you don’t have to repeatedly enter the same information during one session, or on each new visit.
essential

+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
AnalyticsWe employ Google Analytics as third party analytics services. This helps us analyse how users interact with our website and to identify patterns. Google Analytics IP address anonymization is also employed, which means we do not store any personal information. This stops individual user identification and re-marketing activities.
essential


Show purposes
Apply0saved jobsaved jobsViewView all

Service Desk - Technical Support Analyst

Apply2021-01-04 17:23:342021-12-23GCS Recruitment

Service Desk - Technical Support Analyst

Date posted: January 4, 2021
£100 - £105 per day
Any, South East
Freelance/Contract
Job description

Service Desk Technical Support Analyst

3 month contract

£100 - 105/day

Start date: ASAP

Location: Milton Keynes/Remote

This role will involve working on the service desk and providing 1st line support to the internal business users and completing tasks such as installing, maintaining and troubleshooting hardware and software according to company standards - re configuring existing systems or performing system upgrades as required.

Key Responsibilities

  • Provides Service Desk Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems.
  • Installs, maintains and troubleshoots hardware and software according to company standards - re configures existing systems and/or performs system upgrades as required
  • Logs all issues with appropriate documentation as requested
  • Route calls to appropriate support teams as per described troubleshooting steps
  • Monitor and escalate issues until resolution, closure or the appropriate group has accepted
  • Maintain current knowledge of support knowledge provided through training and the Knowledge Base

Skills and Experience

  • Bachelor's degree in computer science or equivalent is desired
  • Experience of working within a similar capacity for a Service Desk / Call Centre.
  • Technical Troubleshooting experience.
  • Familiar with a variety of the field's concepts, practices, and procedures
  • Must have excellent verbal and written communication skills

GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.

Reference: 2368/MP_1609781018

Recommended jobs

Server Engineer

£36000 - £37000 per annum
South East, Any
Permanent
Our client based in Buckinghamshire are currently seeking a Server Engineer to join their Organisation on a permanent basis. You will be working within a very fast paced and dynamic environment with t...

Systems Engineer

£35000 - £36000 per annum
South East, Any
Permanent
Our client based in Buckinghamshire are currently seeking a Systems Engineer to join their Organisation on a permanent basis. You will be working within a very fast paced and dynamic environment with ...

Technical Support Analyst

£100 - £108 per day
South East, Any
Freelance/Contract
An exciting opportunity has arisen for an experienced IT Technical Support Analyst to join one of our clients on their busy service desk environment. You will be the first point of contact relating to...
View allJob search
1